Effective Date: 31/08/2024

Welcome to AJ Cleaning ! This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website or use our services. We are committed to safeguarding the privacy of our customers in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, address, email address, phone number.
• Service Details: Information related to the cleaning services you request, including property details and access information.
• Payment Information: Credit/debit card details or bank account information for processing payments.
• Website Usage Data: Information about your use of our website, including IP address, browser type, and pages visited, collected through cookies and similar technologies.

2. How We Use Your Information

We use your personal information for the following purposes:

• Providing Services: To provide, manage, and administer our cleaning services to you.
• Communications: To communicate with you about your bookings, service reminders, and updates.
• Payments: To process payments for services rendered.
• Improvement: To analyse and improve our services and website.
• Marketing: To send you marketing communications, offers, and promotions (only if you have opted in to receive such communications).
• Legal Compliance: To comply with our legal obligations and protect our legal rights.

3. How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with:

• Service Providers: Third-party vendors and partners who assist us in providing our services (e.g., payment processors, IT support).
• Legal Authorities: If required by law or in response to valid legal requests, such as subpoenas or court orders.
• Business Transfers: In the event of a merger, sale, or transfer of assets, your personal data may be transferred as part of the business assets.

4. Your Rights Under UK GDPR

You have the following rights concerning your personal data:

• Right to Access: You have the right to request access to the personal data we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccuracies in your personal data.
• Right to Erasure: You have the right to request the deletion of your personal data, subject to certain legal conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data in certain circumstances.
• Right to Data Portability: You have the right to request a copy of your personal data in a commonly used, machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data under certain conditions.
• Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw your consent at any time.

To exercise these rights, please contact us using the contact details provided below.

5. Data Retention

We will retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. Once your personal information is no longer needed, we will securely delete or anonymize it.

6. Security of Your Information

We take the security of your personal information seriously and use appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse. However, please note that no method of data transmission or storage is 100% secure.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyse website traffic. You can manage your cookie preferences through your web browser settings. For more information, please refer to our Cookie Policy.

8. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this Privacy Policy periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

AJ Cleaning
66 Beechley Road
Wrexham, Wales
Contact@get-ajcleaningservices.com
07452829366

Thank you for choosing AJ-Cleaning. We value your privacy and are committed to protecting your personal information.