Terms & Conditions for AJ Cleaning

Effective Date: 31/08/2024

Welcome to AJ Cleaning ! By using our services, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully before booking or using our services. If you do not agree to these terms, you should not use our services.

1. Definitions

• “Company,” “we,” “us,” or “our” refers to AJ Cleaning.
• “Customer,” “you,” or “your” refers to the person or entity purchasing or using our cleaning services.
• “Services” refers to the cleaning services provided by the Company.

2. Booking and Confirmation

• Booking: All bookings can be made through our website, over the phone, or via email. By making a booking, you confirm that the details provided are accurate and complete.
• Confirmation: A booking is considered confirmed only when you receive a confirmation email or message from us. We reserve the right to accept or decline any booking request at our discretion.

3. Service Terms

• Scope of Services: Our cleaning services are performed according to the specific instructions and requirements agreed upon at the time of booking. Any changes or additional services may incur additional charges.
• Access: You are responsible for providing access to the property at the agreed-upon time. If we are unable to access the property, you may be charged a no-show fee as outlined below.
• Safety and Hazardous Conditions: We reserve the right to refuse service if the property is in a hazardous condition or if our staff feel unsafe. In such cases, a cancellation fee may apply.
• Use of Supplies: Our team will bring all necessary cleaning supplies and equipment unless otherwise agreed upon. If you prefer specific products, please notify us in advance.

4. Pricing and Payment

• Pricing: Prices for our services are provided at the time of booking and are subject to change based on the scope and complexity of the work required. Prices are not subject to VAT.
• Payment: Payment is due upon completion of the service unless otherwise agreed. We accept payment via bank transfer or cash only. An invoice will be issued upon request.
• Late Payments: If payment is not received within [X] days of the service date, a late payment fee may apply.

5. Cancellations and Rescheduling

• Customer Cancellations: You may cancel or reschedule a booking by providing at least 24 hours’ notice. Cancellations made within this period will not incur a fee. Cancellations made with less than 24 hours’ notice will be subject to a cancellation fee of 50% of the agreed price.
• Company Cancellations: We reserve the right to cancel or reschedule a booking at any time. In the event of such cancellation, we will provide as much notice as possible and work with you to arrange an alternative appointment.
• No-Show Policy: If our team arrives at the property and cannot access it or start the service, a no-show fee equivalent to 50% of the quoted price will apply.

6. Liability and Insurance

• Insurance: We carry comprehensive public liability insurance to cover any accidental damage caused by our team during the course of our services. A copy of our insurance certificate is available upon request.
• Customer Responsibilities: It is your responsibility to secure any fragile, valuable, or sensitive items before our team begins the cleaning service. We are not liable for damage to items that are not properly secured.
• Exclusions: We are not liable for any loss or damage caused by circumstances beyond our control, including but not limited to natural disasters, power outages, or any other unforeseen event.

7. Customer Satisfaction Guarantee

• Quality Assurance: We strive to provide high-quality cleaning services to our customers. If you are not satisfied with the service provided, please contact us within 24 hours of the service date. We will work with you to resolve any issues, including offering a re-clean if necessary.
• Feedback: Your feedback is important to us. We encourage you to share your thoughts about our services to help us improve.

8. Use of Our Website

• Content Ownership: All content on our website, including text, images, logos, and designs, is owned by or licensed to [Your Cleaning Business Name]. You may not use, reproduce, or distribute any content without our express permission.
• User Conduct: You agree not to use our website for any illegal or unauthorized purposes, including but not limited to posting defamatory or harmful content.

9. Privacy Policy

• Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

10. Governing Law

• These terms and conditions are governed by and construed in accordance with the laws of Wales. Any disputes arising from these terms or your use of our services will be subject to the exclusive jurisdiction of the courts of Wales.

11. Changes to These Terms

• We reserve the right to update or modify these terms and conditions at any time. Any changes will be posted on our website and will become effective immediately upon posting. We encourage you to review these terms periodically.

12. Contact Information

If you have any questions or concerns about these terms and conditions, please contact us at:

AJ Cleaning
66 Beechley Road
Wrexham, Wales
Contact@get-ajcleaningservices.com
07452829366

Thank you for choosing [Your Cleaning Business Name]. We look forward to serving you!